Refund & Cancellation Policy

This policy applies to every payment made on iyfpatna.in: donations for IYF Patna courses and workshops, such as the Discover Yourself (DYS) workshop, and seva offerings made on our donate page. Most IYF Patna programs are free and involve no payment.

A seva offering is a voluntary donation to ISKCON Patna and is not refundable once its 80G receipt has been issued, because that receipt is a tax document the trust has already accounted for. The exception is a mistake: a duplicate payment, or an amount clearly not intended, reported to us within 7 days of the donation. Write to us with your receipt number and, where the claim is verified, the amount is refunded to the original payment method and the receipt is cancelled. Vrindavan Yatra bookings are covered by the refund policy published on the yatra website.

You may cancel by writing to us or calling us (see Contact Us) with your order ID, from the email address or phone number you enrolled with.

Cancelled at least 48 hours before the first session: the full donation is refunded.

Cancelled less than 48 hours before the first session, or after the course has started: the donation is not refunded. On request, we will instead move your enrolment once to the next batch of the same course.

Not attending without cancelling is treated as a cancellation after the course has started.

If we cancel a batch, the full donation is refunded to every enrolled participant. You do not need to ask for it.

If we change the dates of a batch and the new dates do not suit you, you may choose either a full refund or a place in the new batch.

If money was debited but your enrolment was not confirmed, the payment gateway normally reverses the payment automatically within 5–7 working days. If it has not, write to us with the transaction reference and we will refund it in full.

If you were charged more than once for the same enrolment, every extra payment is refunded in full.

Approved refunds are initiated within 7 working days of approval, to the original payment method only: the same card, UPI ID or bank account the payment came from. We do not refund in cash or to a different account.

Once a refund is initiated, banks usually take 5–7 working days to credit it. We will share the refund reference so you can trace it with your bank.

We may update this policy from time to time. The version in force on the date of your payment applies to that payment.